tag:status.greenshadesonline.com,2005:/historyGreenshades Online Status - Incident History2024-03-28T20:06:37-04:00Greenshades Onlinetag:status.greenshadesonline.com,2005:Incident/200508612024-02-28T10:48:42-05:002024-02-28T10:48:42-05:00Intermittent Data Synchronization Degradation<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>10:48</var> EST</small><br><strong>Resolved</strong> - All services have remained in stable condition throughout our extended monitoring period. We have deployed additional safeguards to limit the likelihood of similar service degradation in the future. This incident is resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:16</var> EST</small><br><strong>Update</strong> - The data synchronization services remain stable and fully operational. We plan to continue in a monitoring state for an extended period of time as the team takes additional resiliency measures to ensure long term stability.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:10</var> EST</small><br><strong>Monitoring</strong> - All services have returned to fully operational. Our team is working on a long term solution to this incident. We will continue to monitor and update this post as progress is made.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:17</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing degraded performance with a subset of our data synchronization services. This is a recurrence of the incident that was opened yesterday. Engineers are working to restore services back to fully functional and we will post updates as progress is made.</p>tag:status.greenshadesonline.com,2005:Incident/200420502024-02-22T09:41:32-05:002024-02-22T09:41:32-05:00Intermittent data synchronization failures<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:41</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you for allowing us to better serve you!</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>20:25</var> EST</small><br><strong>Monitoring</strong> - All services have returned to fully operational. We will continue to monitor the functionality to ensure service stability.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>18:22</var> EST</small><br><strong>Update</strong> - Our team is continuing to investigate this issue. The impact is being lowered to "Minor/Degraded performance" as we have confirmed that the services are successfully processing requests. We will post additional updates as we work to restore this service to fully operational.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>17:03</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing downtime with a subset of our data synchronization services. Engineers are actively diagnosing the issue and we will post updates as progress is made.</p>tag:status.greenshadesonline.com,2005:Incident/198773922024-01-31T16:50:31-05:002024-01-31T16:50:31-05:00Intermittent Site Degradation<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:50</var> EST</small><br><strong>Resolved</strong> - This incident has been confirmed resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>14:10</var> EST</small><br><strong>Monitoring</strong> - Microsoft has delivered a resolution to the intermittent delays. We are currently monitoring to confirm results.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>13:07</var> EST</small><br><strong>Identified</strong> - We have confirmed intermittent latency issues, and are actively working with Microsoft to address.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>12:04</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>12:02</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>12:02</var> EST</small><br><strong>Investigating</strong> - Some users may be experiencing longer than usual load times. We are currently investigating this issue.</p>tag:status.greenshadesonline.com,2005:Incident/197571952024-01-18T18:57:23-05:002024-01-18T18:57:23-05:00Year End Forms Site Outage<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>18:57</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>16:21</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>16:21</var> EST</small><br><strong>Update</strong> - We have restored the Year End Forms site. We are continuing to deep dive the underlying causes of this incident and will provide updates as they become available.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>15:46</var> EST</small><br><strong>Investigating</strong> - Year End Forms site is currently down. We are actively working to resolve this issue. Thank you for your patience.</p>tag:status.greenshadesonline.com,2005:Incident/192983892023-12-03T23:11:20-05:002023-12-03T23:11:20-05:00Planned Maintenance<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>23:11</var> EST</small><br><strong>Completed</strong> - The schedule maintenance has been completed.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>13:44</var> EST</small><br><strong>Scheduled</strong> - Greenshades Online and Green Employee will be under maintenance Sunday, December 3rd from 10:00PM ET to 1:00 AM ET Monday December 4th. During that time, These sites will be inaccessible. Thank you for your patience.</p>tag:status.greenshadesonline.com,2005:Incident/187093792023-10-06T13:50:13-04:002023-10-06T13:50:13-04:00Greenshades.com Unavailable<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:50</var> EDT</small><br><strong>Resolved</strong> - All sites and services are up and functioning normally.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>11:38</var> EDT</small><br><strong>Monitoring</strong> - Connectivity to resources on greenshades.com has been restored. We will continue to monitor to ensure stability</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>10:40</var> EDT</small><br><strong>Investigating</strong> - We are investigating an issue where users are currently unable to connect to marketing and support services on greenshades.com. However, all production services and customer-facing services are still fully operational. We will provide additional updates as they become available.</p>tag:status.greenshadesonline.com,2005:Incident/178555892023-07-17T10:01:50-04:002023-07-17T10:01:50-04:00Two Factor Authentication Delayed<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>10:01</var> EDT</small><br><strong>Resolved</strong> - SMS Two Factor Authentication services are back to fully operational.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>22:14</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor the status of our SMS Two Factor Authentication service. Our service provider is reporting that a small number of message requests are failing for T-Mobile customers. These users are receiving successful replies on subsequent attempts. We will update this incident once we have confirmed the 2FA service is fully operational across all mobile carriers.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>13:19</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>13:18</var> EDT</small><br><strong>Monitoring</strong> - Our 2FA SMS partner is still experiencing disruptions to a subset of users within their service, however our engineers have implemented a solution that will enable our 2FA to operate as expected. We will continue to monitor functionality.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>12:01</var> EDT</small><br><strong>Identified</strong> - Two Factor Authentication (2FA) is currently experiencing delays to a subset of long codes. This is impacting login ability for individuals with 2FA enabled. Our 2FA service provider is delivering updates as progress is made.</p>tag:status.greenshadesonline.com,2005:Incident/167737102023-04-06T17:31:18-04:002023-04-06T17:31:18-04:00Syncs failing to finalize<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>17:31</var> EDT</small><br><strong>Resolved</strong> - All systems have been confirmed operational. We apologize for any delays this may have caused.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>17:07</var> EDT</small><br><strong>Monitoring</strong> - The issue has been identified and a resolution has been put into place. We are monitoring the status.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>16:57</var> EDT</small><br><strong>Investigating</strong> - Data synchronizations from various ERP systems are experiencing delays in finishing. We are actively investigating the issue.</p>tag:status.greenshadesonline.com,2005:Incident/160470442023-02-07T00:47:10-05:002023-02-07T00:47:10-05:00Year End Forms Performance Degradation<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>00:47</var> EST</small><br><strong>Resolved</strong> - Response times have returned to normal. All Greenshades sites and services are functioning normally.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>00:18</var> EST</small><br><strong>Monitoring</strong> - Response times are beginning to return to normal. Some users with specific internet providers may still experience slower response times until the issue is fully resolved. We are continuing to monitor and will update as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>18:52</var> EST</small><br><strong>Identified</strong> - An outage with a large internet providers has cause issues connecting to downloadmyform.com. We are working with our internet provider to mitigate this issue and will provide updates as we have them.</p>tag:status.greenshadesonline.com,2005:Incident/159299822023-01-25T05:42:44-05:002023-01-25T05:42:44-05:00Hosting provider network connectivity degraded<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>05:42</var> EST</small><br><strong>Resolved</strong> - The hosting provider has indicated that they have remediated the issue and full network connectivity has been restored. <br />All Greenshades products and service are functioning normally.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>04:24</var> EST</small><br><strong>Identified</strong> - Greenshades' hosting provider is currently experiencing networking connectivity issues. Users will experience intermittent performance degradation across all Greenshades products and services. Greenshades is monitoring the situation and will provide updates as they are available.</p>tag:status.greenshadesonline.com,2005:Incident/158620072023-01-17T13:51:21-05:002023-01-17T13:51:21-05:00Year End Forms Partial Outage<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:51</var> EST</small><br><strong>Resolved</strong> - Issues is resolved. All Greenshades services are functioning normally.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:41</var> EST</small><br><strong>Monitoring</strong> - All data servers have been recovered. We are monitoring to ensure all services are functioning as expected.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>07:47</var> EST</small><br><strong>Identified</strong> - Some of our data servers experienced an issue and failed over to secondary backups. While all of the data recovers, some Year End Forms data will be unavailable and some actions with Year End Forms may also be unavailable until all data servers have recovered. We will provide an update when recovery is complete.</p>tag:status.greenshadesonline.com,2005:Incident/151046962022-12-13T14:11:59-05:002022-12-13T14:11:59-05:00Intermittent Site Degradation<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>14:11</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved and all services are fully operational.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>13:31</var> EST</small><br><strong>Monitoring</strong> - An issue intermittently impacting site wide response has been identified and a fix has been implemented. We are currently monitoring to confirm stability of the system.</p>tag:status.greenshadesonline.com,2005:Incident/123269552022-10-20T09:12:09-04:002022-10-20T09:12:09-04:00Two Factor Authentication Delayed<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>09:12</var> EDT</small><br><strong>Resolved</strong> - 2FA is no longer experiencing delays. This incident has been resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>18:15</var> EDT</small><br><strong>Monitoring</strong> - Our 2FA SMS partner is still experiencing delays within their service however our engineers have implemented a temporary solution that will enable our 2FA to operate as expected. We will continue to monitor functionality and will notify this incident once a permanent solution from our partner has been delivered.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>15:58</var> EDT</small><br><strong>Investigating</strong> - Two Factor Authentication (2FA) is currently experiencing delays to a subset of long codes. This is impacting login ability for individuals with 2FA enabled. Our 2FA service provider is delivering updates as progress is made. We will provide updates here as they are available.</p>tag:status.greenshadesonline.com,2005:Incident/106423842022-07-19T19:22:06-04:002022-07-19T19:22:06-04:00Services Deprecated<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>19:22</var> EDT</small><br><strong>Resolved</strong> - This has been resolved. All services and running and stable.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>16:48</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>16:10</var> EDT</small><br><strong>Update</strong> - We are currently experiencing an outage of our core services. Thank you for your patience while we are actively investigating this issue.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>15:53</var> EDT</small><br><strong>Investigating</strong> - Experiencing slowdowns across parts of the platform. Actively investigating.</p>tag:status.greenshadesonline.com,2005:Incident/105842392022-07-14T20:24:43-04:002022-07-14T20:24:43-04:00Payroll Service<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>20:24</var> EDT</small><br><strong>Resolved</strong> - The issue has been resolved and all services are online and stable.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>18:23</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring to ensure services are stable.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>17:39</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues with our Payroll product. We are investigating the issue and hope to have service restored soon.</p>tag:status.greenshadesonline.com,2005:Incident/105066012022-07-08T20:48:05-04:002022-07-08T20:48:05-04:00Year End Forms Outage<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>20:48</var> EDT</small><br><strong>Resolved</strong> - Service restored.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>17:16</var> EDT</small><br><strong>Monitoring</strong> - Service has been restored and we are monitoring for stability.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>16:38</var> EDT</small><br><strong>Identified</strong> - We are working diligently on a fix and hope to have service restored soon.</p>tag:status.greenshadesonline.com,2005:Incident/103873552022-06-23T13:16:07-04:002022-06-23T13:16:07-04:00Pay History loading issues<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>13:16</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>09:35</var> EDT</small><br><strong>Monitoring</strong> - We have identified the root cause of the issue and a fix has been released. We will continue to monitor however pay history is back to 100% operational.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>09:27</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>09:26</var> EDT</small><br><strong>Investigating</strong> - Pay History (pay stub, direct deposit) access is experiencing slowness. Employees may experience long wait times while loading these documents.</p>tag:status.greenshadesonline.com,2005:Incident/93434002022-02-17T14:12:06-05:002022-02-17T14:12:06-05:002FA text notifications are down for Verizon customers<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>14:12</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>12:11</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>11:55</var> EST</small><br><strong>Update</strong> - "We are currently experiencing an issue with SMS notifications for Verizon customers. This will include the delivery of 2 factor-authentication codes. We are currently investigating the issue"</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>10:15</var> EST</small><br><strong>Investigating</strong> - "We are currently experience an issue with SMS notifications for Verizon customers. This will include the delivery of 2 factor-authentication codes. We are currently investigating the issue"</p>tag:status.greenshadesonline.com,2005:Incident/91553042022-01-25T10:09:58-05:002022-01-25T10:09:58-05:00Year End Forms Outage<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:09</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>17:34</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>17:34</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>17:15</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>16:08</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an outage.</p>tag:status.greenshadesonline.com,2005:Incident/89611622022-01-02T00:09:49-05:002022-01-02T00:09:49-05:00Jan 1 Scheduled Maintenance<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>00:09</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>15:22</var> EST</small><br><strong>Scheduled</strong> - Our websites and mobile apps will receive scheduled maintenance and be unavailable for 2 hours starting Saturday, January 1st, 2022 at 11pm EST.</p>tag:status.greenshadesonline.com,2005:Incident/83336432021-10-27T22:58:35-04:002021-10-27T22:58:35-04:00Core Services Outage<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>22:58</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. The site is confirmed to be fully operational.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:49</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:24</var> EDT</small><br><strong>Update</strong> - We are experiencing intermittent performance degradation. You may experience delays signing in, or website response and load times may be delayed. Thank you for your patience while we continue to investigate and monitor.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:03</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:46</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue, however sites are stabilizing.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:33</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue. Thank you for your ongoing patience.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:17</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing an outage of our core services. Thank you for your patience while we are actively investigating this issue.</p>tag:status.greenshadesonline.com,2005:Incident/81843282021-10-08T16:06:38-04:002021-10-08T16:06:38-04:00Degraded Service<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>16:06</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>12:58</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>12:24</var> EDT</small><br><strong>Monitoring</strong> - We have applied an immediate fix and restored access. In rare instances, you may notice a slight delay in receiving your notification emails today.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>11:45</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>11:31</var> EDT</small><br><strong>Update</strong> - We are out of maintenance. We have made some configuration changes to help keep our sites online and out of maintenance, while we continue to investigate this issue.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>11:21</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>11:06</var> EDT</small><br><strong>Update</strong> - We are putting our sites in emergency maintenance while we further investigate the issue. Thank you for your ongoing patience.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:55</var> EDT</small><br><strong>Investigating</strong> - We are again experiencing degraded performance. You may experience delays signing in, or website response and load times may be delayed. Thank you for your patience while we continue investigating this issue.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:39</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:35</var> EDT</small><br><strong>Investigating</strong> - We are out of maintenance and are further investigating this ongoing incident. Thank you for your continued patience.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:20</var> EDT</small><br><strong>Identified</strong> - We believe we have identified the issue and are putting our sites in emergency maintenance to apply the fix. Thank you for your patience while we are actively investigating this issue.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:10</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>09:56</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing degraded performance. You may experience delays signing in, or website response and load times may be delayed. Thank you for your patience while we are actively investigating this issue.</p>tag:status.greenshadesonline.com,2005:Incident/81213222021-09-30T11:40:38-04:002021-09-30T11:40:38-04:00Intermittent performance<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>11:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>10:38</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>10:12</var> EDT</small><br><strong>Identified</strong> - Performance is improving across much of the site. We have identified the affected service and are working towards a solution.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>09:54</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>09:44</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing degraded performance. All sites should currently be accessible, however website response and load times may be delayed. Thank you for your patience while we are actively investigating this issue.</p>tag:status.greenshadesonline.com,2005:Incident/76371462021-08-02T12:06:54-04:002021-08-02T12:06:54-04:00Core Services Outage<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>12:06</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>16:55</var> EDT</small><br><strong>Update</strong> - All sites are operational. We are continuing to monitor for further issues over the weekend.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>18:35</var> EDT</small><br><strong>Update</strong> - All sites are operating at full capacity at this time. We will continue monitoring through the evening. We appreciate your patience and apologize for the inconvenience.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>18:14</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>17:58</var> EDT</small><br><strong>Identified</strong> - We have identified the issue and are bringing the sites back online.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>17:49</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>17:30</var> EDT</small><br><strong>Update</strong> - We have put the sites into maintenance while we continue to investigate the issue.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>17:24</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>17:24</var> EDT</small><br><strong>Update</strong> - We are currently experiencing an outage of our core services. We're investigating.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>17:23</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.greenshadesonline.com,2005:Incident/69266422021-05-15T04:51:30-04:002021-05-15T04:51:30-04:00Planned Maintenance<p><small>May <var data-var='date'>15</var>, <var data-var='time'>04:51</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>23:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>09:25</var> EDT</small><br><strong>Scheduled</strong> - Starting at 11pm ET on Friday May 14th, Greenshades Online and GreenEmployee will be offline for maintenance, and will not be available to access during this time. We expect all services to be back up by 3am ET on Saturday May 15th. We appreciate your patience and understanding as we upgrade our services to provide improved performance and site uptime moving forward.</p>