All Systems Operational

SMS for 2 Factor Authentication Operational
Twilio SMS Operational
Twilio SMS Toll-Free, North America Operational
Twilio REST API Operational
Single Sign On Operational
Tax Service Operational
Employee Services Operational
Year End Forms Operational
Azure Operational
Payroll Operational
Customer Support and Sales Operational
Data Synchronization Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 22, 2025

No incidents reported today.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025
Partial Service Outage Affecting Critical Products
Resolved - This incident has been resolved.

The root cause was identified as an issue with our event handler. After a full restart during the maintenance period, we are seeing proper operation on all products and services. We appreciate your patience and understanding during this time.
Aug 12, 22:44 EDT
Monitoring - All services are up and running. Things are looking good. We are monitoring for any additional issues.
Aug 12, 22:33 EDT
Update - To continue to address the issues and ensure full restoration of services, Greenshades Online will be under maintenance starting at 9:00 PM EDT and concluding by 12:00 AM EDT.

We appreciate your patience and understanding during this time. Our team is actively working to resolve the issue, and we will continue to provide updates as they become available.

Thank you for your continued support.
Aug 12, 21:05 EDT
Update - Upon further investigation, new issues have been discovered with Payroll products, specifically around payroll completion and Pay History (i.e. Check Printing).

PTS issues are currently expected to be resolved.
Aug 12, 17:34 EDT
Update - Remediation of underlying issues especially for users of Benefits, Timesheets, and/or Timesheets + Payroll product offerings.

Known outstanding issues still actively being addressed for PTS products.
Aug 12, 16:59 EDT
Identified - We’ve identified the root cause of the service disruption. An internal message queuing services is currently experiencing communication failures, which is affecting multiple connected components across our platform. Our engineering teams are actively working on a resolution and will continue to provide updates as progress is made.

Thank you for your continued patience.
Aug 12, 15:35 EDT
Investigating - We are currently experiencing a service disruption impacting several critical products. Our teams are actively working to restore full functionality and minimize any impact to users.

We appreciate your patience and will continue to provide updates as more information becomes available.
Aug 12, 15:05 EDT
Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

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