Intermittent data synchronization failures

Incident Report for Greenshades Online

Resolved

This incident has been resolved. Thank you for allowing us to better serve you!

Posted Feb 22, 2024 - 09:41 EST

Monitoring

All services have returned to fully operational. We will continue to monitor the functionality to ensure service stability.

Posted Feb 21, 2024 - 20:25 EST

Update

Our team is continuing to investigate this issue. The impact is being lowered to "Minor/Degraded performance" as we have confirmed that the services are successfully processing requests. We will post additional updates as we work to restore this service to fully operational.

Posted Feb 21, 2024 - 18:22 EST

Investigating

We are currently experiencing downtime with a subset of our data synchronization services. Engineers are actively diagnosing the issue and we will post updates as progress is made.

Posted Feb 21, 2024 - 17:03 EST

This incident affected: Data Synchronization Services.