Update - The data synchronization services remain stable and fully operational. We plan to continue in a monitoring state for an extended period of time as the team takes additional resiliency measures to ensure long term stability.
Feb 22, 2024 - 16:16 EST
Monitoring - All services have returned to fully operational. Our team is working on a long term solution to this incident. We will continue to monitor and update this post as progress is made.
Feb 22, 2024 - 15:10 EST
Investigating - We are currently experiencing degraded performance with a subset of our data synchronization services. This is a recurrence of the incident that was opened yesterday. Engineers are working to restore services back to fully functional and we will post updates as progress is made.
Feb 22, 2024 - 14:17 EST
SMS for 2 Factor Authentication Operational
Twilio SMS Operational
Twilio SMS Toll-Free, North America Operational
Twilio REST API Operational
Single Sign On Operational
Tax Service Operational
Employee Services Operational
Year End Forms Operational
Azure Operational
Payroll Operational
Customer Support and Sales Operational
Data Synchronization Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2024

No incidents reported today.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Resolved - This incident has been resolved. Thank you for allowing us to better serve you!
Feb 22, 09:41 EST
Monitoring - All services have returned to fully operational. We will continue to monitor the functionality to ensure service stability.
Feb 21, 20:25 EST
Update - Our team is continuing to investigate this issue. The impact is being lowered to "Minor/Degraded performance" as we have confirmed that the services are successfully processing requests. We will post additional updates as we work to restore this service to fully operational.
Feb 21, 18:22 EST
Investigating - We are currently experiencing downtime with a subset of our data synchronization services. Engineers are actively diagnosing the issue and we will post updates as progress is made.
Feb 21, 17:03 EST
Feb 21, 2024
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.