Greenshades Online Status

All Systems Operational

SMS for 2 Factor Authentication Operational

Twilio SMS Operational

Twilio SMS Toll-Free, North America Operational

Twilio REST API Operational

Single Sign On Operational

Tax Service Operational

Employee Services Operational

Year End Forms Operational

Azure Operational

Payroll Operational

Customer Support and Sales Operational

Data Synchronization Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 13, 2026

No incidents reported today.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

Partial Outage to Greenshades Online and Green Employee

Resolved - This incident has been resolved.
Jul 9, 18:04 EDT

Monitoring - We have implemented a fix for the login issue affecting Greenshades Online and Green Employee and are actively monitoring to confirm full resolution. If you were still experiencing difficulty logging in, please attempt again now.

We will provide an update once we have confirmed the service is fully restored.
Jul 9, 15:43 EDT

Identified - The prior noted restart did not solve the issue and was a false alarm. That said, we expect we have now identified the root cause and are actively working to remediate.
Jul 9, 15:15 EDT

Update - We are rebooting our login services as an attempt to solve the outstanding issues to certain clients. While this service reboots, logins can be completely suspended. Expecting the process to take around ~5 minutes from this post.
Jul 9, 14:52 EDT

Update - Impact may be wider reaching to actual product operations post login. We are continuing to investigate this issue.
Jul 9, 13:56 EDT

Investigating - We are currently investigating an issue that is impacting users ability to login to both the Admin product (Greenshades Online) and Employee portal (Green Employee).
Jul 9, 13:49 EDT

Jul 8, 2026

No incidents reported.

Jul 7, 2026

Email Notification Outage

Resolved - Service has been restored and all queued notifications have been sent.

Emails containing time-sensitive links such as account setup and multi-factor authentication messages were not automatically resent. If you are expecting one of these emails, please request a new one from the login screen.
Jul 7, 14:12 EDT

Monitoring - The services have been restored. We are actively monitoring the message queues and ensuring any missed notifications are sent.
Jul 7, 13:24 EDT

Identified - Starting last night, various notification services have been intermittently failing. This may have resulted in missed emails for services such as password resets, multi-factor authentication, profile updates, and tax filing status notices, among others.

We have identified the root cause: an expired license on our email server prevented emails from being sent. Our team is actively working to renew the license and restore full notification delivery. Once restored, we expect any missed notifications to be delivered to the affected recipients.
Jul 7, 13:22 EDT

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.