All Systems Operational

SMS for 2 Factor Authentication Operational
Twilio SMS Operational
Twilio SMS Toll-Free, North America Operational
Twilio REST API Operational
Single Sign On Operational
Tax Service Operational
Employee Services Operational
Year End Forms Operational
Azure Operational
Payroll Operational
Customer Support and Sales Operational
Data Synchronization Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 17, 2026

No incidents reported today.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026
Service Disruption – Connectivity Issue
Resolved - This incident has been resolved.
Earlier today, some users experienced difficulty accessing certain areas of the Greenshades platform. This was caused by a subset of SSL certificates that were not successfully updated during a scheduled renewal process, resulting in temporary access disruptions.
Our team identified and resolved the issue promptly. All services have been fully restored and we have confirmed no data was lost and no security issues were present at any point during this incident.
We have taken steps to improve our certificate renewal process and monitoring to prevent a recurrence. We appreciate your patience and apologize for any disruption this may have caused.
May 4, 09:44 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 09:34 EDT
Identified - We are pleased to report that the connectivity issue affecting Greenshades services has been resolved and the platform is back online. We will continue monitoring to ensure everything remains stable.
Please note that our support portal is currently unavailable. If you need assistance, please reach out to us at 888-255-3815 and our team will be happy to help.
Thank you for your patience and understanding.
May 4, 09:34 EDT
Update - We are continuing to investigate this issue.
May 4, 09:15 EDT
Update - We are continuing to investigate this issue.
May 4, 09:13 EDT
Investigating - We are currently investigating an issue affecting access to some Greenshades services. Some users may experience difficulty connecting to or loading certain areas of the platform.
Our team is actively working to resolve this and restore full service as quickly as possible. We will provide updates here as our investigation progresses.
We apologize for any inconvenience this may cause and appreciate your patience.
May 4, 09:08 EDT
May 3, 2026

No incidents reported.

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