All Systems Operational
SMS for 2 Factor Authentication Operational
Twilio SMS Operational
Twilio SMS Toll-Free, North America Operational
Twilio REST API Operational
Single Sign On Operational
Tax Service Operational
Employee Services Operational
Year End Forms Operational
Azure Operational
Payroll Operational
Customer Support and Sales Operational
Data Synchronization Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 29, 2023

No incidents reported today.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Hosting provider network connectivity degraded
Resolved - The hosting provider has indicated that they have remediated the issue and full network connectivity has been restored.
All Greenshades products and service are functioning normally.
Jan 25, 05:42 EST
Identified - Greenshades' hosting provider is currently experiencing networking connectivity issues. Users will experience intermittent performance degradation across all Greenshades products and services. Greenshades is monitoring the situation and will provide updates as they are available.
Jan 25, 04:24 EST
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023
Year End Forms Partial Outage
Resolved - Issues is resolved. All Greenshades services are functioning normally.
Jan 17, 13:51 EST
Monitoring - All data servers have been recovered. We are monitoring to ensure all services are functioning as expected.
Jan 17, 09:41 EST
Identified - Some of our data servers experienced an issue and failed over to secondary backups. While all of the data recovers, some Year End Forms data will be unavailable and some actions with Year End Forms may also be unavailable until all data servers have recovered. We will provide an update when recovery is complete.
Jan 17, 07:47 EST
Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

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