The root cause was identified as an elevated volume of requests to one of our services. After optimizing how requests to that service are processed, we confirmed proper operation and stability on all products and services. We appreciate your patience and understanding during this time.
Posted Jan 14, 2026 - 16:46 EST
Monitoring
A fix has been deployed and services are operating normally. We are continuing to closely monitor to ensure stability.
Posted Jan 14, 2026 - 14:28 EST
Update
Core website functionality has been fully restored. Our engineering team is continuing to work on resolving remaining issues affecting new hire workflows. We’ll provide further updates as progress continues—thank you for your patience!
Posted Jan 14, 2026 - 13:26 EST
Identified
The issue has been identified, and our team is actively implementing a resolution.
Posted Jan 14, 2026 - 12:18 EST
Investigating
We’re currently seeing intermittent issues affecting some website functionality. Most features remain available, but you may notice occasional slowdowns or limited access to certain areas. Specifically, Employee Login and New Hire Onboarding. Our team is actively working to restore full functionality. We’ll share updates here as progress continues. Thank you for your patience and understanding!
Posted Jan 14, 2026 - 12:08 EST
This incident affected: Single Sign On and Employee Services.