Year End Forms Performance Degradation

Incident Report for Greenshades Online

Resolved

Response times have returned to normal. All Greenshades sites and services are functioning normally.

Posted Feb 07, 2023 - 00:47 EST

Monitoring

Response times are beginning to return to normal. Some users with specific internet providers may still experience slower response times until the issue is fully resolved. We are continuing to monitor and will update as necessary.

Posted Feb 07, 2023 - 00:18 EST

Identified

An outage with a large internet providers has cause issues connecting to downloadmyform.com. We are working with our internet provider to mitigate this issue and will provide updates as we have them.

Posted Feb 06, 2023 - 18:52 EST

This incident affected: Year End Forms.