This incident has been resolved. The root cause was identified as an issue with the Microsoft software operating the data hosting layer, which caused a data cluster to restart unexpectedly. We appreciate your patience and understanding during this time.
Posted Jan 31, 2025 - 07:44 EST
Monitoring
All Year-End Forms hosting clusters have been restored and services are fully operational. Our team will continue to monitor to ensure system stability.
Posted Jan 30, 2025 - 19:05 EST
Update
We are still experiencing an outage on one of our ten Year-End Forms hosting clusters. While the majority of customers remain fully operational, those on this affected cluster are unable to access Year-End Forms. We understand the urgency of restoring service and are working diligently on recovery. We will continue to provide updates here.
Posted Jan 30, 2025 - 17:36 EST
Identified
Restoration of services is underway. This process can take up to two hours. Again, we apologize for this inconvenience and appreciate your patience.
Posted Jan 30, 2025 - 16:48 EST
Investigating
A subset of our Year End Forms services is currently experiencing downtime. Our IT team is diligently working to restore these services. We apologize for this inconvenience.